Contact

We’re here to help

Have a question about a product, an order or your next journey? Contact Sencho at cs@sencho-store.com. We aim to reply within 2 business days.

For order enquiries, include your order number and checkout email. For product, damage or warranty enquiries, include the product name, model number and clear photographs where useful.

Please contact us before returning an item. We will provide the correct return instructions. For damaged, faulty or incorrect items, retain the product and packaging until we have reviewed the issue.