Change-of-mind returns
You may request a change-of-mind return within **14 days of receiving your order**, provided the product is unused and in resalable condition. It must be returned with original packaging, tags and accessories, together with proof of purchase.
Contact cs@sencho-store.com before sending anything back. Change-of-mind return shipping is paid by the customer unless Sencho confirms otherwise. Approved refunds are issued to the original payment method after inspection.
Faulty, damaged or incorrect products
Contact us as soon as reasonably possible if an item is faulty, damaged on arrival or different from what you ordered. We may request photographs and order details. Where a product has a major failure, or cannot be repaired or replaced within a reasonable time, you may be entitled to a refund or replacement under Australian Consumer Law.
Change-of-mind returns do not apply to used, altered, washed, odorous or customer-damaged products. These exclusions do not affect non-excludable consumer rights. Refund processing normally takes **7 business days** after approval, plus bank processing time.